Refund & Cancellation Policy

EchoSScribe operates on a strict no-refund policy for all purchases, including:

• Credit purchases: Once credits are purchased, they cannot be refunded under any circumstances.
• Plan upgrades: Payments for upgraded plans (Starter, Creator) are non-refundable.
• Cancelled accounts: If you cancel your plan, you will not receive any refund for unused credits or remaining subscription time.
• Partial usage: No refunds for partially used credits or services.

You may cancel your paid plan at any time. Here's what you need to know:

When your cancellation is processed:

• Your account will be automatically moved to the Free Plan
• You will receive 5 free minutes daily for transcription
• Your existing transcriptions and history will be preserved
• Any unused credits will be forfeited (no refund)
• You will not receive any monetary refund

As EchoSScribe is a digital service:

• There are no physical products to replace or exchange
• Credits cannot be transferred between accounts
• Plan changes are permanent once processed

In rare cases, we may consider reviewing a case if:

• There was a technical error on our system that prevented service delivery
• You were charged multiple times for the same purchase (duplicate charge)

For such cases, please contact our support team with proof of the issue.